626.477.5162 [email protected]

Tenant Maintenance Requests & Procedures

At Ramona Property Managers, we are committed to resolving maintenance issues quickly and professionally. Please review the guidelines below to help us serve you better.

Emergencies – Call 911 First

If there is a fire, medical emergency, or criminal activity, dial 911 immediately.
After that, call our 24/7 emergency line at (626) 448-7882 and press #2.

Examples of emergencies include:

  • Flooding or burst pipes

  • Sewage backup

  • Gas odors (also call SoCal Gas: 1-800-427-2200)

  • Major roof leaks or tree damage

  • No heat during cold weather

  • Broken windows or doors that compromise safety

⚠️ Non-emergencies like locked-out tenants, appliance issues, or slow drains should be reported through a maintenance request.

📝 How to Submit a Maintenance Request

Maintenance requests must be in writing. We accept written maintenance requests through the following methods (in order of preference):

Tenant Portal – Access your portal

Online Request Form – Submit a request form (Insert Gravity Form link here)

Written Request In-Person – Drop off during office hours (M–F, 9AM–5PM)

🧰 Troubleshooting Before You Submit

Before submitting a request, please visit our DIY Troubleshooting Guide and consider the following common issues:

⚠️ If a vendor is dispatched for an issue that could have been resolved through troubleshooting or was caused by misuse, you may be charged for the service.

🚪 Access, Scheduling & Cancellations

  • You may authorize us to release a key to the vendor. Otherwise, someone 18+ must be present at the time of repair.

  • Missed appointments or lack of response to vendor communication may result in service cancellation and charges.

  • To reopen a canceled request, simply submit a new one via the Tenant Portal.

📄 Resident Responsibilities

According to your lease, tenants are responsible for:

  • Clogged drains (unless main sewer)

  • Replacing light bulbs and smoke detector batteries

  • Pest control (if not present at move-in)

  • Any damage due to misuse or neglect

💬 Still Need Help?

If you cannot resolve your issue using the resources above, please complete our:

We’re here to help—thank you for your cooperation!