Contact & Communication

At Ramona Property Managers, our role is to support clear, respectful communication between tenants and our office. We’re here to answer questions, address lease-related concerns, and respond to maintenance and compliance issues.

📞 How to Reach Us

Ramona Property Managers, Inc.
Office Hours: Monday – Friday, 9:00 AM – 5:00 PM
Phone: (626) 448-7882
Email: [email protected]
Emergency Line (after hours): (626) 448-7882 and select option 2

For maintenance requests, please use the Tenant Portal.
For urgent matters outside business hours, call our emergency line.

⏰ When to Contact the Office

Situation	Best Method	When
General Questions	Email or Phone	During Office Hours
Lease Questions	Email	During Office Hours
Maintenance Requests	Tenant Portal	Anytime
Emergency Repairs	Emergency Line	After Hours
Noise or Parking Complaints	Email	As soon as possible

💬 Communication Tips

Be Specific: Include your address, unit number, and details about the issue.
Stay Professional: Avoid emotional language; focus on facts.
Follow Up: If you haven’t heard back in 1-2 business days, send a polite follow-up email or call.

✉️ Sample Email Phrases

General Question:

Subject: [Your Address] – General Question
Hi [Manager Name],
I have a question about [topic]. Could you let me know the best way to proceed?
Thank you,
[Your Full Name]

Maintenance Request (Non-Emergency):

Subject: [Your Address] – Maintenance Request
Hello,
I’d like to report a maintenance issue in my unit. The [describe issue] started on [date].
Please let me know when a technician is available.
Best,
[Your Name]

Neighbor Concern (Noise/Parking):

Subject: [Your Address] – Neighbor Concern
Hi [Manager Name],
I’d like to report a concern. My neighbor at [unit # if known] has been [describe issue briefly, e.g., playing loud music at night].
I’d appreciate your help in addressing this.
Sincerely,
[Your Name]

🛠️ Conflict Resolution Advice

We understand that disagreements may arise between neighbors. While we encourage tenants to resolve minor issues respectfully and directly, Ramona Property Managers does not get involved in tenant disputes unless a resident is in violation of their lease or rental agreement.

Examples:

✅ We will get involved if a tenant is consistently playing loud music late at night in violation of quiet hours outlined in the lease.
❌ We will not get involved in personal disputes about lifestyle differences (e.g., parenting styles, cooking smells, or use of common area), unless there’s a lease violation.

If you believe a lease term is being violated, please document the issue with dates, times, and details, and email our office. We’ll review the concern and take appropriate action if it falls under our scope.

🧭 Our Role in Communication

At Ramona Property Managers, our role is to support clear, respectful communication between tenants and our office. We’re here to answer questions, address lease-related concerns, and respond to maintenance and compliance issues. While we don’t mediate personal disputes between tenants, we do take action when a lease or community guideline is being violated. Our goal is to maintain a safe, well-managed living environment for all residents.